Corporate L&D
Customer service, support and complaint handling role play
Customer-facing teams in retail, logistics, SaaS onboarding, customer success and healthcare communication practise de-escalation, clear explanation and renewal conversations with AI customers. Teachrity charges Rs 2,000 per rep per month for enterprise cohorts, with 30 to 90 day programmes that can be cancelled any time.
Retail and logistics
Counter staff and dispatch teams handle a delayed order, a damaged item and an anxious customer asking for a refund.
SaaS onboarding and customer success
New customers do not adopt unless the first conversation is clear. Reps rehearse kickoff calls and renewal discussions where the customer questions value.
Healthcare communication
Administrative and care staff practise explaining a delay, a bill or a process in plain language. These are communication exercises, not clinical advice.
Cohort model
Enterprise cohorts run for 30 to 90 days with a manager view of participation and rubric outcomes.
Sample exchange
A delayed delivery for an urgent customer
AI customerMy order was due yesterday. I have a launch tomorrow.
RepI am sorry. Let me check the status now. It is at the local hub and I can arrange a priority delivery by noon.
AI customerNoon is too late.
RepThen I can offer a pick-up from the hub at 9 am. Shall I send you the address?
Illustrative script written to show the format. It is not a transcript of a real learner.
What the rubric looks for
| Criterion | What good looks like |
|---|---|
| De-escalation | Calms before solving |
| Ownership | Takes responsibility for the next step |
| Accuracy | Gives correct policy and status |
| Closure | Confirms the customer's agreement |
Scenarios in this track
7 practice scenarios sit under this topic. Open any to see the situation a learner rehearses.
Customer Service Role Play Training Platform
A customer says a promised service was not delivered and wants an answer before the case has been investigated.
Customer Success Renewal Role Play Practice
A customer is considering not renewing because adoption has been low and expected value is unclear.
Saas Customer Onboarding Role Play Training
A new customer has bought software but the intended users have not attended setup sessions.
Healthcare Communication Simulation Training
A patient asks a reception employee to interpret a test result while arranging an appointment.
Retail Customer Service Role Play Training
A customer wants a refund for a product but does not have the required proof of purchase.
Logistics Customer Service Simulation Training
A customer asks why a shipment is delayed and demands a delivery commitment before the carrier confirms it.
Customer Support De-Escalation & Tone Modulation Micro-Videos
A support agent watches an animated teardown of empathetic acknowledgment and firm policy boundary-setting, then handles an angry client in simulation.
Frequently asked questions
What does it cost for a support team?+
Enterprise pricing is Rs 2,000 per rep per month for 30 to 90 day cohorts. See the pricing page.
Can we load our policies?+
Yes. Add your scripts and policy checkpoints in the Course Builder.
Which languages are available?+
12 Indian languages plus English.
Related on Teachrity
Teachrity supports practice and evidence. Consequential decisions, such as grades, certification or hiring, stay with accountable people at the institution or employer.
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